FAQ & Feedback

The workflow system integrates Monday.com, LucidLink, Iconik, and the custom tools (Groot Publisher, Tasty Publisher) into one standardized pipeline. Every step - from task creation to final delivery - is built for version control, automation, and traceability. Below are the questions that come up most often, grouped by topic.

General questions

?How do I find anything here?Open

Press Cmd/Ctrl + K to open search and jump straight to any topic. Each topic links to its own page with an in-depth walkthrough.

?Where can I find the onboarding materials?Open

Start at Set up your software (by role) - it routes you to the right tool guides for your job.

?Where can I find the workflow documentation?Open

Right here. Start with How WAC works for the mental model, then dive into MCR or Product Planning (NPI).

?How does Iconik work when I put an asset on LucidLink?Open

Iconik is a MAM (Media Asset Manager) and constantly watches both filespaces - graphix-working.wac and video-working.wac. When an asset lands on LucidLink (jpg, png, tif), Iconik transcodes it and generates a web proxy that can be reviewed via a sharelink. See Iconik.

?What assets does Iconik transcode & create proxies for?Open

graphix-working.wac: jpg, png, tif, gif, bmp, svg
video-working.wac: mov, mp4, mxf

?How do I add a new user to Iconik?Open

Check if the user already exists - go to Users in Iconik and search their name.

Add a new user - click the + (New User) icon at top right and fill out the form:

Email - the user’s email. For users in China, use their .com.cn address.
Primary Group - select AMC.
Group - also select AMC.
First Name / Last Name - enter the user’s names.
Scroll to Type and change from Standard to Browse Only.
Click Create.

The user receives an email invitation to set their password. Admins cannot reset passwords - the user resets their own from the Iconik I/O website following the onboarding steps.

!What’s the golden rule for the LucidLink filespaces?Open

No duplicates or copies. Ever. The file system uses internal checksums (DNA) to track versions - duplicating a file breaks tracking in Iconik.

?What counts as a duplicate?Open

Copy-pasting files between folders, or within the same folder
Making backups inside the same filespace

Both can break the pipeline.

?Can I rename a folder or file on LucidLink?Open

Yes, but carefully. Renaming is allowed and Iconik updates the structure automatically. Backend processing takes time, so avoid renaming large batches at once to prevent sync delays or errors.

?How do I retrieve accidentally deleted or modified files?Open

Use LucidLink snapshots - read-only captures of your filespace at points in time (hourly, daily, weekly):

Open LucidLink Classic and find the filespace (e.g. graphix-working.wac).
Open the Snapshots tab under that filespace.
Click Mount snapshots to mount them all as a read-only mount point.
Click Open snapshots (or open the mounted drive in Finder).
Browse to the snapshot ID / timestamp you need and copy the file out to your desktop. Snapshots are read-only - you can’t save back into them, so copy the file from your desktop back to the original location.
Back in LucidLink Classic, click Unload / Unmount to remove the mount point.

Tip: use Finder search inside the snapshot mount to find older versions fast.

?How do I name files before exporting/publishing on LucidLink?Open

Work directly in LucidLink.
Follow the documented naming conventions.
Always end filenames with the version suffix _v## (e.g. _v01, _v02).

▶How do I review a “For PM Review” item in Iconik as a Product Manager?Open

Watch the walkthrough:

▶How do I process PPID images using the Groot Publisher plugin?Open

See Groot Publisher for the full guide, or watch the PPID workflow:

Edge cases & unplanned tasks

?What’s an “edge case” task?Open

A one-off or unexpected request that doesn’t fit the existing pipeline - for example, a design task not covered by the standard 25 sub-items on the Product Planning (NPI) board. These aren’t supported by automations and need manual handling.

!Who handles changes to edge-case workflows?Open

The Project Manager only. Send any edge-case requests directly to them to protect the integrity of the system automations.

?How do I handle edge cases & unplanned tasks?Open

To address these without breaking the pipeline or orphaning files in Iconik:

Add a new sub-item on Monday - insert it under the relevant product item on the Product Planning (NPI) board, in the same sub-items list as the other design tasks (so it stays inside the LucidLink/Iconik file structure).
Name it clearly & consistently - short, descriptive, all lowercase with underscores. E.g. a thumbnail version of an App Shot → app_shot_thumbnail.
Assign a number - in the Numbers sub-item column, pick a midpoint value. Standard tasks are numbered by tens (10, 20, 30…), so between concept_image (10) and app_shot (20) use 15; subdivide further (13, 17) as needed.
Handle files manually - do NOT rely on the LucidLink → Iconik automation. Upload the output files (jpg, png, tif) directly to the new Monday task. Any folder you create in graphix-working still mirrors to Iconik, but with no automation those files appear with no link back to Monday - attaching them on the task is the safest way to track them.
Communicate & review - assign it, set a status, and notify the Project Manager / team lead. The usual automations (Iconik share links, status updates, notifications) won’t fire, so coordinate the review manually.

?Where do I put a new task if needed?Open

As a new sub-item under the relevant product on the Product Planning (NPI) board, alongside the other design tasks so the downstream sorting logic stays clean and connected.

?How should I name the new task?Open

Short, descriptive, lowercase with underscores. Example: app_shot_web. Stick to the same style used across other sub-items.

?What number should I assign it?Open

Use the Numbers sub-items column to order the task. Standard tasks use 10, 20, 30… so pick a number in between (10 and 20 → 15; need more slots → 13, 17, etc.).

?Can I rely on the automation to send these files to Iconik?Open

No. Custom tasks are outside the automation. Upload the assets (jpg/png/tif/pdf) directly to the new Monday.com Files column to start reviews and keep them trackable.

?How do I get the newly added task reviewed?Open

Assign the task and set a status manually to notify your reviewer. The reviewer opens the files in Monday and manually marks the status as Approved. No automated sharing happens for ad-hoc tasks.

?How do I handle MIFFED folder automation when all trigger columns equal “No”?Open

When a Parts/Accessories SKU is added and the Product Manager selects “No” for Catalog, CG, and Photography, the Project Manager temporarily flips the CG selection to “Yes” to trigger folder creation. Once the folder exists, the PPID workflow initiates. After all tasks are generated, they switch CG back to “No” to reflect the original decision.

?Who handles existing images for functional SKUs, and how?Open

The Web/IT team manages images that already exist for functional products. On the Monday board there’s an Existing Web Images (Fn) view showing items with photos from previous years in the Existing Assets URL column.

If Existing Images (functional) is Yes and Catalog Selected is No, the images need no changes from Graphics or CG. Web/IT renames the files to match the new product codes (SKUs) for the current year (they can script the renaming), then uploads them to the website.
If Catalog Selected is Yes, the assigned graphic designer handles renaming that SKU case-by-case following normal workflow procedures.

Custom plugins, add-ons & OCIO

?What is “publishing” in a pipeline?Open

Publishing is taking a finalized file and placing it into a designated, structured location so it becomes part of the official pipeline. It is not the same as saving or uploading. A published file is:

Complete or approved (no longer in progress)
Named correctly using the standard conventions
Placed in the correct folder (e.g. _published) so it integrates with the system
Intended for use by others (PMs, reviewers, automation scripts)

Publishing triggers version control, automations (syncing to Iconik, indexing approved files), and visibility. In plain terms: it’s how you signal “this file is ready - use it.” Failing to publish correctly breaks the pipeline and blocks downstream teams.

?What is OCIO & how do I set it up?Open

A color-management system that keeps color consistent across all software - so renders, textures, and final comps look the same from Blender to Photoshop. Follow the setup steps on the OCIO color page.

?What is the Groot Publisher plugin for Photoshop?Open

A custom Photoshop plugin that automates saving, exporting, and publishing with clean, consistent naming. It does smart naming (from folder structure + product info), auto-versioning (_v01, _v02…), and publishing approved exports into _published folders. See Groot Publisher.

?How do I install Groot Publisher after updating macOS?Open

If double-clicking the installer stopped working after a macOS update, it’s a file- association issue, not a plugin problem. One-time fix (~30 seconds):

In Finder, locate groot-publisher_v1.0.##.ccx.
Right-click → Open With → Other… In the file browser, select Macintosh HD and navigate to /Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent. Select UnifiedPluginInstallerAgent, check Always Open With, click Open.
Adobe’s installer launches and completes the install. The plugin then appears under Plugins → Groot Publisher in Photoshop.

Only needs to be done once per machine; future updates install by double-clicking the .ccx file.

?What is the Tasty Publisher add-on for Blender?Open

A custom Blender add-on that automates saving, versioning, rendering, and publishing .blend files: Save Work (correct structure + versioning), Version Up, Set Render/Animation Path, Render Frame/Animation (auto-named, no overwrites), and Publish (a locked, approved version in a _publish/ folder). See Tasty Publisher.

?What is the Go Fetch app and how does it work?Open

Go Fetch is a desktop app that finds and copies product images out of the graphix-working.wac filespace for you. You pick the Year, Brand (WAC Lighting, Modern Forms…), Product Type (Luminaires or Fans), and image kind (App Shots, Renders, Photos, or PPID thumbnails); it scans the filespace, selects the right versions (latest or published), and copies them to an organized folder on your Desktop. See Go Fetch for download and setup (request the installer from the Pipeline Supervisor).

Feedback & help

If you need help, here’s who to reach. Contacts are by role - see Roles & contacts for the full hotline.

Platform / App	Who to ask
Monday.com	Project Manager · Pipeline Supervisor
Iconik.io	Iconik admin · Pipeline Supervisor
LucidLink	IT Dept · Pipeline Supervisor · Project Manager
Groot Publisher	Pipeline Supervisor
Tasty Publisher	Pipeline Supervisor
MIFFED	Pipeline Supervisor

What if something’s broken or missing from the workflow?

Log it. Think through how it should work, then submit it via the Feedback Tracker form. This shapes the next version of the workflow.

Open the Feedback Tracker →