Project Manager status overrides

Not for requestors

Override (HUMAN) and Override (BRAT) are locked on the board on purpose. Only a project manager (or whoever is triaging the board) changes them. If you’re submitting a ticket, you’re done at the pre-submit checklist.

BRAT re-checks the board once a day and locks a ticket after two failed passes. These two override columns move a flagged ticket forward without waiting for the daily cycle. They do different jobs.

Override (HUMAN) → “Yes” - promote a ticket now

The everyday lever (works whether or not BRAT has locked the ticket). Most “Needs Attention” flags are mundane: the submission form can’t set Scope, Request Type, or Assignee, so BRAT correctly reports them empty even though the brief is fine.

Use it only when the brief is genuinely actionable:

1. Read what BRAT listed as missing.
2. Flip columns flagged - typically Scope, Request Type, Assignee (Work) - plus Copy/Creative (if copy) and the relevant Due Date.
3. Flip Override (HUMAN) → Yes (the only label).

If every required column is filled, automations fire and the ticket moves to In Progress. If anything is still missing, Monday silently resets the column to blank - that’s your signal a required field is empty. Fill it and flip again.

Judgment call, not a bypass

Only when the brief is actionable. If the brief itself is thin (something major missing, not just a column), fix the brief or bounce it back - don’t push incomplete work to a creative.

Override (BRAT) → “Reevaluate” - make BRAT look again

Once a ticket is locked (two failed passes), the daily review skips it. Override (BRAT) → Reevaluate is the only way to put a locked ticket back in front of BRAT - it triggers a fresh evaluation immediately. (On an unlocked ticket it does nothing; the daily review still owns it.)

A locked ticket also has the Override (HUMAN) → Yes option available. Use it with care: whoever makes that call must be 100% certain every required element is in place before moving the ticket forward - there is no automated check behind it at that point.

Which one to use

• Brief is solid, ticket just needs columns filled → fill them, Override (HUMAN) → Yes.
• A locked ticket’s brief has since been fixed, want BRAT to confirm → Override (BRAT) → Reevaluate.