LucidLink setup

LucidLink is WAC’s cloud storage system and the single source of truth for all marketing assets, connecting the US team, China, and external vendors in one place. It mounts the WAC filespaces (graphix-working.wac, video-working.wac, graphix.wac) as a local drive. The Monday boards spawn folders here automatically - see Folder structures.

Install

Caution

Use the current LucidLink App, not LucidLink Classic - they are separate platforms. Even if you previously used Classic, you are not an existing user on the current app and must create a new account. Do not create an account before you have your workspace invite (see below). Once you are on the current app, uninstall LucidLink Classic.

1. Download the LucidLink App (pick your OS) and install it.
2. Do not create an account yet. Request a workspace invite from your admin (IT Dept or Alex Lucaci), then open the invitation screen from that invite.
3. On the invitation screen, click Create a new account.
4. Enter your work email (firstName.lastName@waclighting.com) and click Continue.
5. Create a secure password and click Log in.
6. When you see “You’ve been invited to join the WAC workspace”, click Accept invite. You should then see at least one filespace.

Backup code (required)

After accepting the invite, generate and save a backup code. If you lose your password and do not have this backup code, your account cannot be recovered by an admin and you will need to open a support ticket.

1. Click your profile icon in the top right.
2. Go to My account.
3. Click Generate backup code.
4. Copy or download the backup code and save it in a secure location.
5. Check the box confirming you have securely saved your backup code, then click Done.

Configure

Optimize the cache

LucidLink works best with a dedicated cache location, preferably on a fast SSD. You set the cache per filespace, so repeat these steps for each filespace.

1. Click Open Control Panel to get to cache settings.
2. Set the cache location and size based on how much SSD space you have. Divide your free space across the filespaces by your needs (and never fill the SSD to the max).

For example, on a 4 TB SSD you might allocate:

Filespace	Allocated cache
graphix-working.wac	1500 GB (1.5 TB)
video-working.wac	1500 GB (1.5 TB)
graphix.wac	500 GB (0.5 TB)

See LucidLink’s cache settings guide for the detailed walkthrough.

Pin folders for real-time access

Pinning forces a folder or file to always stay available locally, regardless of your internet connection. It keeps files accessible (even offline), speeds up access for daily projects, and auto-syncs any new updates in real time.

1. Open LucidLink in your file explorer / Finder.
2. Right-click the folder or file you want to pin (you can select multiple and pin all at once).
3. Select Pin from the menu.

Each pinned item shows a pin icon:

• Green pin - fully cached and good to go.
• Blue pin - actively downloading / updating from the cloud.
• Orange pin - not enough space to cache (clear up some SSD room).

Up to 80% of your cache can be used for pinning (the rest is for day-to-day work). Unpin when you no longer need local copies to free up space. See LucidLink’s pinning guide.

Verify

After logging in, you should see one or more filespaces depending on your role:

• graphix
• graphix-working
• video-working

This is normal. Filespace access is role-based. If you do not see a specific filespace or folder you need, permissions have not yet been assigned - request access from the admin:

LucidLink & filespace admin

Alex Lucaci · Project Manager · IT Dept